Exchange & Return Policy

Thank you for shopping at The Dragon Shop. Please read our exchange guidelines carefully before completing your purchase. We maintain a No-Refund policy.

1. Exchange-Only Policy

We do not offer cash or bank refunds.

Eligible items may only be exchanged for an alternative product of equal value or, where applicable, issued as store credit.

2. Reporting and Return Deadlines

To qualify for an exchange, the following deadlines must be followed:

Same-Day Notification: You must contact us via WhatsApp or email on the same day you receive your order if an item is damaged, defective or incorrect.

3-Day Return Dispatch: The item must be handed over to a courier and dispatched back to us within 3 days of the original delivery date.

Exchange requests reported after the delivery day or items dispatched after the 3-day return period will not qualify for exchange.

3. Product Condition

Products must be completely unused, unaltered and kept in their original packaging.

Items showing signs of use, wear or damage after delivery will not qualify for exchange.

4. Shipping Costs

The customer is responsible for all return shipping costs when sending an item back to us.

Original shipping charges are non-refundable.

5. Contact Us

To request an exchange, please contact us:

WhatsApp: 0347-4466851

Email: info@thedragonshop.pk